Choosing an NDIS Provider
Who can help me find appropriate providers in my area?
The NDIS has a list of registered providers available on their website. You can search for a provider by choosing the support type you want and entering your postcode. The list will show you which providers are closest to where you live.
Can I choose any provider?
Yes. You can choose who delivers your support and services under NDIS. Many providers are registered with the NDIS. This means they have met the criteria set out by the NDIS including demonstration of business registration and insurance and a commitment to meet quality and safeguards standards. You can find registered providers on the NDIS website and search for your requirements by entering your postcode and the service type you are looking for.
Can I use the same providers I have now?
Yes. You can continue to use your current provider for all, or some, of the support you choose to put in your plan. You might want to talk to your current provider about more services or changes to the way in which your support is delivered. Service providers should be registered with the NDIS; this ensures that they are required to meet quality and safety standards that are consistent with current requirements.
What if I don't like the provider that I choose? What can I do?
You can choose the provider that delivers your support. You will negotiate a service agreement when you choose a provider and this may include how you change providers or cease services if you are not happy. If you choose to change providers, then you will be responsible for engaging an alternative or talking to the NDIS about changing your plan.
You are responsible for advising providers that you engage of any changes to your plan, when your plan is reviewed, when you want to access more or less service or support, when you want to change how support is delivered, or want to start or stop accessing services.
For information on the NDIS you can visit the National Disability Insurance Scheme website or call 1800 800 110.